Abstract: The article is the result of systematic complex work on psychological support of stewards of passenger cars. The author examines one of the factors of the formation and dynamics of the self-attitude of a transport services worker. The study is gender oriented. The purpose of this article is to identify and evaluate the reliability of passenger car stewards. The theoretical basis of the study was the scientific data of research psychologists on the factors of formation and development of professional self-attitude. The subject of this study is gender differences in the professional attitude of passenger cars stewards. The results of the study suggest that there are statistically significant differences in the parameters of internal conflict and self-abasement in the profession of male and female passenger car stewards. The data obtained will be taken into account when developing and improving the system of psychological support for transport service specialists, taking into account gender differences. The revealed gender differences in the professional self-attitude of the passenger cars stewards should be taken into account when building further work on psychological support for this category of specialists, which will contribute to their professional and personal development, increase labor productivity, improve motivation for professional activity.

Abstract: This article is dedicated to the questions of inclusive education that are extremely topical at the current stage of social development. The authors examine the problems of inclusive education, which are classified into the general (communication, adaptation, professional training of pedagogues) and the specific characteristic for each particular pedagogical situation. Certain recommendations are given towards solution of the indicated issues: to establish an adaptive educational environment based on the multilevel model of all-round support of the students with health limitations in the process of university education that will include medical, pedagogical, psychological, social and other aspects; for solving certain private problems it is suggested to use the active role playing methods that are efficient communication tools and contribute to adaptation of the participants of educational process in the conditions of inclusive education. Methodological foundation incudes the tailored and activity approaches the allow viewing the inclusive environment as the system of relations of the participants of educational process.  The authors determine the following problems of inclusive education: general, fundamental and private common to each particular situation in the educational process. Among the general problems are highlighted the problems of communication, adaptation and professional training of the pedagogues. The recommended multilevel model of all-round support of the students with health limitations must include medical, psychological-pedagogical, development, recreational and cultural aspects, as well as the feedback and monitoring of the students’ achievements. The authors substantiate the purposefulness of implementation of the role interactive methods that allows increasing the effectiveness of the processes of communication, cognition, and socialization of the students.