Abstract: Public utilities are an integral part of everyday lives of the urban population, involving anything from street cleaning to convenient payment for utilities. The interaction between local authorities and the citizens often becomes an intense confrontation, especially in situations when municipal authorities demonstrate incompetence. The issue of high-quality utilities in residential areas goes hand in hand with the price tag, and this dilemma is an evident link in the chain of unsolved problems of modern urban life. The civil society is instrumental in creating a comfortable habitat. In this work, we employed the study of a case building, and its close examination. The author has also conducted a content-analysis of publications in municipal periodics. This article analyzes the state of affairs in Public utilities in Myrishi, Aprelevka and Naro-Fominsk. Despite the rapid development of infrastructure, this area is inseparable from regional processes. The escalation of Public utilities costs for the population continues, and this fact gives ground to possible conflict between residents and executive authorities.